How long could I get reply of my enquiry?
Buyers will get a reply within 24 hours.

What kind of warranty you offer?
We provide one year warranty for all  products.

How is the after sales service?
A. We have a huge team which is in charge of after-sales service, also a service hotline dealing with buyers’ complains and feedback.
B. We offer 24-hour online service to help buyers solving problems.
C. We offer buyers updated market information regularly.
D. We offer full- package service for those buyers visiting Taoyuan.

2. Payment
What are the terms of payments you offer?
Payment of the goods should be set in USD or RMB on the basis of goods exchanging. We accept payment of T/T, Western Union,Paypal and cash ect.

How to apply refund?
Once the PI has been confirmed and your ordered goods are ready, a refund will not be availible for a canceled order. But we will refund to you in time the the case that we could not offer the products required, due to the shortage or unavailability.

3. Shipment
How long will it take to deliver goods?
We will start preparing goods upon receipt of buyers’ T/T copy. After receiving your full payment, we will deliver the goods within the deadline which both parties agreed.

What kind of packaging you offer?
During the packaging process, preventive measures will be taken by us to assure that the goods are in a good condition during storage and delivery.

What kind of transportation methods you offer?
A. For spare-parts, we use express delivery like DHL, UPS, FedEx, TNT and EMS, as we enjoy very good discount in these companies. But if buyers provide us accounts of their own, transportation fee paid by such accounts are also welcomed.
B. For goods with large package, we will transport by air and sea, and we will confirm freight with buyers’ prior delivery.

How about the insurance during transportation? How to deal with the responsibility?
Buyers should take the full responsibility for shortage of goods if the goods are checked by any custom during transportation. During transportation, if goods are missed because of having been detained by custom in China, all loss thus occurred should be borne by us; if missing or detained of goods are occurred in other country except China, all loss should be borne by buyers.